The Role of Property Managers and Landlords
Property managers are responsible for handling maintenance issues reported by tenants. Depending on the situation, landlords may:
- Authorise property managers to carry out repairs within a set financial limit
- Require direct consultation before action is taken
Prompt reporting ensures problems are addressed before they worsen and helps maintain a safe, well-functioning rental property.
Why Timely Repairs Are Critical
Recent cases highlight the importance of addressing maintenance issues quickly. For example, in 2024 an ACT landlord was required to compensate a tenant for “loss of amenity” after failing to resolve mould problems.
Environmental conditions like humidity, high temperatures, and rainfall can contribute to mould growth. Black mould, in particular, may indicate internal moisture problems beyond a tenant’s control. Early detection and reporting to your property manager can prevent further damage and costly disputes.
Handling Weather-Related Damage
Severe storms and flooding can cause significant property damage. While large-scale repairs may take longer, urgent issues affecting essential services such as electricity, water, or structural safety should be prioritised immediately.
In some cases, if tenants cannot reach their landlord within 24 hours, they may be permitted to hire qualified, agent-approved professionals to restore basic living standards. Always discuss these options with your Property Manager and confirm procedures before signing a lease.
Key Takeaways for Tenants
- Always report maintenance issues immediately.
- Understand your property manager’s authority and repair procedures.
- Monitor environmental risks such as mould and storm damage.
- Communicate clearly with your Property Manager to ensure timely resolution.
- Know your rights and responsibilities before signing a rental agreement.